Right of Withdrawal

Last updated: 26 August 2026

This page sets out the right of withdrawal that applies to purchases made directly from bricomexor.com. It is drafted in accordance with Articles 52 to 59 of Italian Legislative Decree 206/2005 (Consumer Code) implementing Directive 2011/83/EU, and forms an integral part of the Terms and Conditions.

Seller: ROIERS HUB S.R.L., Via Alberto Sordi 2, 81030 Lusciano (CE), Italy — VAT / Tax code 04956490611 — info@bricomexor.com

1. Who has this right

The right of withdrawal is reserved to Consumers: natural persons acting for purposes outside their trade, business, craft or profession. It does not apply to purchases made with a VAT number or otherwise in a professional capacity.

If you bought the product from a third-party shop after following an affiliate link on this website, the contract is with that shop and you must exercise the right of withdrawal with them, under their procedure.

2. The 14-day period

You may withdraw from the contract within 14 days, without giving any reason and without penalty.

The period runs:

  • for a single product, from the day you or a third party indicated by you, other than the carrier, take physical possession of the goods;
  • for multiple products ordered together and delivered separately, from the day you take possession of the last product;
  • for a product delivered in several lots or pieces, from the day you take possession of the last lot or piece;
  • for services, from the day the contract is concluded.

To meet the deadline, it is enough that you send your communication before the period expires.

3. How to withdraw

Send an explicit statement of your decision to withdraw to:

Email: info@bricomexor.com Post: ROIERS HUB S.R.L., Via Alberto Sordi 2, 81030 Lusciano (CE), Italy

You may use the model form in section 8, but you are not obliged to: any clear statement is valid. Please include the order number, the date of the order and of delivery, and your name and address, so we can process the request quickly.

We will send you an acknowledgement of receipt on a durable medium without delay.

4. Returning the goods

Send the goods back, or hand them over to us, within 14 days of the day on which you told us you were withdrawing. The deadline is met if you dispatch the goods before the 14 days expire.

Return address: ROIERS HUB S.R.L., Via Alberto Sordi 2, 81030 Lusciano (CE), Italy

Cost of return: the direct cost of returning the goods is borne by you. You may use the carrier of your choice. This information is also given before the order is placed, as required by Article 57 of the Consumer Code: where the seller fails to inform the Consumer that the cost is payable, the seller bears it. The cost of the outbound delivery is refunded to you in full, as set out in section 5.

Condition of the goods: return the product complete, with all accessories, manuals and, where present, the original packaging. You may handle the goods only as you would in a shop, to establish their nature, characteristics and functioning. You are liable for any diminished value resulting from handling that goes beyond this, and we may deduct a corresponding amount from the refund.

We recommend using a trackable shipping method. The risk of loss or damage during the return journey lies with the sender.

5. Refund

We refund all payments received from you, including the standard delivery cost of the outbound shipment, within 14 days of the day we are informed of your decision to withdraw.

Two points to note:

  • if you chose a delivery method more expensive than the cheapest standard one we offer, we refund only the cost of the standard option;
  • we may withhold the refund until we have received the goods back, or until you supply evidence of dispatch, whichever is earlier.

The refund is made using the same payment method you used for the original transaction, unless you expressly agree otherwise. In no case will the refund cost you anything.

6. Exceptions

Under Article 59 of the Consumer Code, the right of withdrawal does not apply to, among others:

  • goods made to your specifications or clearly personalised;
  • sealed goods which are not suitable for return for health protection or hygiene reasons, if unsealed after delivery;
  • goods which, after delivery, are by their nature inseparably mixed with other items;
  • sealed audio or video recordings or computer software, if unsealed after delivery;
  • goods liable to deteriorate or expire rapidly;
  • services fully performed, where performance began with your express prior consent and your acknowledgement that you would lose the right of withdrawal once the contract was fully performed;
  • supply of digital content not on a tangible medium, where performance began with your express prior consent and acknowledgement of the loss of the right of withdrawal.

7. Effects of withdrawal

Withdrawal terminates the obligations of the parties to perform the contract, and also terminates any related ancillary contract, without cost to you other than as set out above.

8. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: ROIERS HUB S.R.L., Via Alberto Sordi 2, 81030 Lusciano (CE), Italy — info@bricomexor.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the supply of the following service:

Ordered on / received on: ____________________

Order number: ________________________________

Name of consumer(s): _________________________

Address of consumer(s): ______________________

Signature of consumer(s) (only if this form is notified on paper): ______________________

Date: ________________

9. Contact

Any question about withdrawal can be sent to info@bricomexor.com. If a request is refused or you are not satisfied with how it was handled, see the Product Complaints and Disputes page.